While we do love a good adventure, we don’t think returning or exchanging should be an adventure. We make it as easy as can be! Because we’re so happy that you chose to shop with us, we loyally and unconditionally guarantee all unused or defective merchandise for return at any time. Simply put, we'll do whatever it takes to make sure you’re completely satisfied with your purchase.

You can count on us to:

  • Refund your original method of payment OR a provide store credit for a future purchase on urbanadventurer.com. Just let us know what works best for you.

Other things you should know:

  • All items must be in the condition you received them, including all hang tags attached with the original packaging.
  • Your refund or store credit will include the price of the bag and any applicable taxes. This credit will not include any original shipping charges. Your credit will appear after urban adventurer has received and processed your returned item(s) through our return procedure.